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The Spa Policies and Guidelines

Cancellations
Treatment times are reserved especially for you! When canceling or rescheduling an appointment, please allow 24 hours notice for single appointments and 48 hours notice for multiple appointments. Group reservations require 72-hour cancellation notice and must be reserved with a credit card.  We do reserve the right to require a credit card to book treatments during by appointment only business hour times, weekends and other special Holidays. 

Appointments that are no-showed, cancelled or rescheduled without sufficient notice will be charged 50 percent of the service. We appreciate your understanding that our spa professionals must be compensated for their time.

Arrival Time
For your enhanced comfort and relaxation, we suggest you arrive at least 10 minutes before your scheduled treatment to allow time to relax and prepare for your treatment. In the event you arrive late for your appointment, please be advised that your treatment will end on time so that the next guest is not delayed.

Medical Conditions
If you are pregnant or have a medical condition such as high blood pressure, allergies, or some physical illness or disability, it is your responsibility to seek the advice of a medical professional prior to receiving any spa treatments. Our licensed spa professionals are not medical doctors and cannot advise you on the suitability of spa treatments in your condition. Please alert a member of The Spa staff when making your appointment if you require special accommodations.

Children
For the relaxation and serenity of all our clients, infants and children under the age of thirteen may not accompany adults to the spa unless they are receiving services.

Gift Certificates*
We are delighted to assist you in selecting the perfect, personalized gift certificate from The Spa.  Gift certificates may be purchased in any dollar amount for treatments, services or products either by phone, in-house or via our website. Please be advised that gift certificates are non-refundable and cannot be replaced if lost or stolen.

Gift certificates purchased from The Spa MUST be used within 1 year from date of purchase or a 20% service charge towards the original dollar amount will apply.

*GIFT CERTIFICATES ARE VALID FOR ONE YEAR FROM DATE OF PURCHASE FOR FULL DOLLAR AMOUNT CREDIT.

Effective 12/1/2014, an additional 10% service charge will be applied for each subsequent year from date of purchase for inactivity of any unredeemed gift certificate(s) or spa credit for a period up up to 5 years from date of purchase.  After 5 years from date of purchase, gift certificates and/or spa credit will be considered void.

SpaFinder/SpaWish Gift Certificates
Any unused gift certificate dollar amounts will automatically be applied towards spa credit.  Account credits MUST be used within 60 days from initial visit and may not be used towards gratuities.

Promotional Gift Certificates
We apologize for any inconvenience, but we no longer accept promotional Visa and/or MasterCard gift cards.

Spa Donations
EXPIRE 1 YEAR FROM DATE OF ISSUE UNLESS SPECIFIED OTHERWISE (NO EXCEPTIONS)!

Valuables
Thank you for leaving your valuables at home. The Spa cannot be responsible for lost or stolen property.

Gratuity
Gratuities to The Spa staff for outstanding service may be given at your discretion, but not expected. Gratuity envelopes are available at the front desk for your convenience. Your generosity is appreciated.

Respect for Guests
While you are certainly welcome to engage in quiet conversation, please refrain from talking loudly. The Spa is a place where many guests savor much-needed private time to read, meditate or simply relax. Please turn off all cell phones and pagers within The Spa to enhance everyone's experience.

Prices
Prices are subject to change without notice.

 

 

 

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